A Tragic "Disconnect" of "Information" misunderstood

The "Quality Systems - A Strategy" document in the page titled "Quality Systems" at www.occamsys.com, refers (in the topic on DISCONNECTS), to a tragic real life example that is mentioned in the book “Infosense Turning Information into Knowledge”by Keith Devlin. The details can be found in my LinkedIn post .....

Devlin, Keith (2001) ”Infosense Turning Information into Knowledge”, (41 Madison Avenue, New York, NY 10010 : W.H.Freeman and Company)